CHARLESGATE

Concierge Per Diem

Location: Boston, MA

About the Role

CHARLESGATE Property Management is a Boston-based real estate firm expanding into the Denver market with a bold, forward-thinking approach to multifamily property management. Our team operates within an innovative “POD” structure designed to drive collaboration, efficiency, and accountability at every level. You will be part of a team overseeing a portfolio of multifamily apartment buildings, providing value to a host of owners, not just to a single building. 

Job Description

We are looking for a professional, service-oriented Concierge/Floater to serve as the first point of contact for residents, visitors, and vendors while ensuring smooth daily building operations. This individual will be responsible for greeting and logging guests, managing visitor and package records, maintaining detailed shift and activity logs, and providing high-touch resident services such as lockout assistance, key management, and coordinating deliveries. The role also includes supporting resident events, monitoring security systems, coordinating move-ins and elevator scheduling, entering and following up on maintenance requests, and conducting routine inspections of common areas to ensure cleanliness and safety. The ideal candidate is organized, proactive, and calm under pressure, with strong communication skills and the ability to handle administrative, operational, and emergency response responsibilities with professionalism and attention to detail.

Concierge Staff Duties

• Greet residents/visitors/vendors when they arrive, ensuring guests who don’t live there are logged into the visitor or vendor log.  
• Maintain all applicable logs, updates, files, and relevant computer and/or paper log systems relevant to building operations and maintain accurate and complete shift notes and "pass-on" logs to ensure successful communication through shift changes. 
• Maintain key log for cars parked in garage, move cars as needed for residents/parkers. Maintain applicable logs as needed.
• Answer phones and greet prospects in a professional manner.
• Accept packages for residents who have provided a “Package Authorization Form” and maintain the “Delivery Log”.  May be asked to deliver or assist with delivery of packages as needed to residents.
• Provide resident services to include, but not being limited to:  lockout assistance, holding resident keys, calling taxis, accepting dry cleaning and holding cleaning for pick up, providing access to homes for authorized personnel.
• Assist with organization, set-up, implementation, and clean-up of all resident events hosted by the community.
• Update schedules for resident move-ins/outs and elevator usage through appropriate coordination with supervisor and the Charlesgate Management office.
• Help in providing new residents with orientation to the community, including services provided both at the community and through the Concierge Desk.
• Pass any received maintenance requests to the manager in a prompt manner.  
• Immediately contacts emergency maintenance personnel if an emergency maintenance situation develops.
• May be asked to assist with filing documents or to review the daily activity of various transactions that take place at the community by auditing files.  Act as clerical support as time or shift coverage permits. 
• Conducts routine inspections of all common areas including, but not limited to, front of the building (shovel snow in front of entry door if needed), lobby, church common areas, laundry room, each level of the garage, compactor, recycle and trash area, are maintained in an appropriate manner. Confirms that areas have proper supplies, clean, and maintained including taking out trash if needed.
• Monitors security systems (building access and Fire Control System) and insures buildings and property are secured and safe. 
• Contact the applicable public service response organization (fire department, police, EMS, etc) in case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and the Property Manager.  Follow applicable emergency procedures.
• Represents the Company in a professional manner at all times.  Consistently maintains a professional courteous attitude and attire when dealing with residents, coworkers, and the general public.
• Follow emergency procedures as directed in the property manual. Follow procedures, policies, and other important correspondence from HQ office.
• Provide assistance to the Maintenance Team with trash and recycling as needed.
• Monitor intercom system, and camera security system.

Lead Concierge
 

• Oversees scheduling and vacation/sick coverage for concierge staff
• Ensures all concierge staff have the resources and understanding of the expectations and duties outlined in their job description
• Report, at a minimum, weekly to Property Manager updates regarding concierge staff and general updates

Qualifications

• Minimum of 1 year of experience in a concierge, front desk, or residential property management role, preferably within a multifamily or mixed-use community environment.
• Strong customer service and communication skills, with the ability to professionally greet residents, visitors, and vendors, manage phone inquiries, and provide high-touch resident services while maintaining a courteous and polished demeanor.
• Administrative and organizational proficiency, including experience maintaining logs, shift reports, delivery records, key tracking systems, and accurate documentation with manual systems.
• Ability to respond calmly and effectively in emergency situations, including monitoring security systems, following property emergency procedures, and coordinating with maintenance teams or public safety departments when necessary.
• Operational awareness and attention to detail, including conducting routine inspections of common areas, supporting resident events, assisting with move-in coordination, and maintaining cleanliness, safety, and overall building standards.

Compensation

$18-$21/hour based on experience

About Charlesgate

CHARLESGATE is an integrated real estate firm that empowers thousands of clients throughout New England, metro New York City, and Denver, with a comprehensive array of services across residential and multifamily commercial real estate—including property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston, MA, in 2003 and headquartered in Back Bay, CHARLESGATE has the distinct honor of being one of only 4% of companies that've been on the Inc. 5000 list of fastest-growing private companies in America five times. 

Our Vision:

To inspire and empower our clients, our team, and our communities through comprehensive real estate solutions.

Our Core Principles:

MOVE MARKETS & WIN TOGETHER | We're not order takers. We're partners who drive transformative wins through critical thinking and aligned action.

SPEAK HARD TRUTHS | Seek first to understand the perspectives of others.

CHALLENGE CONVENTIONS | Status quo is the enemy of value. We mine the gap between what is and what could be to unlock more value.

OWN IT | Results matter more than effort. Accountability means rising above your circumstances. We commit fully to getting it done right.

PEOPLE > EVERYTHING | Creating better outcomes for the people we serve is our highest calling. Everything we do is delivered with genuine hospitality.

Equal Opportunity Statement

Charlesgate Property Management is committed to complying with all federal, state, and local laws providing equal employment opportunities. We are dedicated to maintaining a work environment free of harassment, discrimination, or retaliation based on any protected characteristic under applicable law.